Terms and Conditions
By using this site you are acknowledging that you have read and agree with the following terms and conditions. These terms and conditions may be changed or added to at any time.
Goods are charged at price shown on the product pages on the date the customer places the order and are inclusive of VAT. Prices are correct at time of publication. Errors and omissions are accepted. Orders will be processed at our published prices; otherwise, in the case of any unexpected change in price, you will be informed and asked if you wish to reconsider your order before proceeding. All prices are stated in British Pounds Sterling (£ GBP).
All orders are subject to acceptance and availability of goods ordered. Brass Monkeys reserves the right to refuse any order.
Brass Monkeys uses either Stripe or PayPal, both well known and secure online payment methods. Once payment has been authorised, we will send you an email confirming your order.
Some items are held in stock but most of the jewellery is made to order. If an item is in stock it will be dispatched as soon as possible, usually within 5 days of placing the order. We will endeavour to deliver items that are made to order within 2 – 4 weeks. Specially commissioned, customised or personalised items may take longer than 2-4 weeks, but we will advise you of likely timescales at the time of ordering.
Any time or date stated for delivery is an estimate only.
If you require an item urgently for a special date or event please contact us and we will try our best to accommodate your requirements.
Orders for stock items can be cancelled any time before dispatch but you must inform Brass Monkeys in writing by email.
Please note that orders for goods that have been specially commissioned, customised or personalised to order cannot be cancelled.
Return / Refund Policy
We are unable to exchange special commissions unless faulty.
When ordering rings or bangles, please ensure that you have ordered the correct size. Items can be re-sized, but this may be subject to a charge.
If you should receive a faulty or damaged item, please notify us within 14 days.
We want you to be delighted with your online purchase and buy with the confidence that your stock item can be returned to us with a full refund provided it is returned within 28 days in its original unworn and saleable condition and packaging. Please notify us within 14 days of receipt of goods if you wish to return your item(s). We will not exchange goods that have been worn, do not have their original packaging or show obvious signs of abuse. In this instance, the goods will be returned to the buyer at their own cost.
The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods. We cannot be held responsible for returns that are lost in transit.
If you are returning an item that was bought online to us for a refund or an exchange, unless faulty, the cost of returning the item to us is your responsibility. Your postage costs will be refunded if the item you received was sent in error or is faulty. You are responsible for packing returned items in such a way as to ensure they are not damaged in transit and posted by royal mail special delivery.
Refunds will only be made to the original card, or PayPal account, used to make the purchase, and will be made within 30 days of receipt of the returned items.
To arrange a return, or if the item you received is faulty or is not what you originally ordered, please email email@example.com quoting your name and address, details of the product, the reason for return and whether you require a replacement. We will then advise you on how to proceed with the return.
Description of goods
Every effort has been made to ensure all images are a true representation of the finished product but due to the handmade nature of the jewellery, slight variations may occur between pieces. Gemstones used may vary slightly in colour due to the nature of the raw material. Please note that colours and images may vary depending on the monitor and browser you are using. Images may not be actual size. Please refer to the individual product dimensions provided for the actual size of each piece.
109 Portland Road
UK Delivery – Delivery to UK addresses are FREE over £150. All items over £150 will be sent by Royal Mail Special Delivery and will need a signature upon receipt. For purchases under £150, items will be sent by Royal Mail Standard Delivery at the cost of £3.95 unless the option for next day delivery is chosen at a cost of £7.50.
International Delivery – Delivery costs £15.00 per order, and the parcel will be sent ‘International Signed For’ or ‘Airsure’.
Your parcel will require a signature on receipt.
All payments must be received and authorised before shipment.
Your jewellery will be packaged in a lovely Brass Monkeys box, which will arrive in a plain unbranded padded envelope, with our company name and address on the back.
We always package our items securely and safely.
Late and Lost Deliveries
If your delivery has been delayed, then please contact us and we will provide you with the tracking number to enable you to chase it up with the Royal Mail.
Please allow 30 days from order to delivery – our standard delivery time is 2-3 weeks.
International delivery – When items are sent to another country, your parcel is often handled by more than one postal service. Unfortunately that means delivery problems are more likely. When we send a parcel abroad, the actual delivery of the item will be the responsibility of the postal service in the country the items are going to. Delays can often be caused by customs checks, which can sometimes take up to 1-2 weeks. Brass Monkeys cannot be held responsible for any customs charges that maybe incurred
Items not received but tracked as being delivered – This frequently happens when items are delivered to places of work. In some cases, your item might have been delivered to a post room or colleague within your company and someone else will have signed for it. In these cases for a small charge, you can request a proof of delivery certificate from the Royal Mail (www.royalmail.com) by filling in a signature request form. We always recommend that you get items delivered to your home address.